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Wide of the mark? Assessing the delivery and value of free-to-client debt advice
Wide of the mark report

Wide of the mark? Assessing the delivery and value of free-to-client debt advice

April 2022

Financial difficulty can afflict anyone, and navigating the challenges that it presents can be difficult for many reasons. Therefore, consistent and high-quality debt advice serves an important role in helping people to do so and, often, also dealing with related issues such as poverty and inequality.

This report assesses the delivery and value of free-to-client debt advice. Wide of the Mark? states that while consistent and high-quality debt advice serves a very important role in helping people navigate the challenges presented by financial difficulty, it continues to ask the questions of value and efficiency.


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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA